We support fiat for many countries. To start such an exchange, contact an operator via chat on the site or in Telegram

Service rules

Our main goal is to provide users with comfortable, safe, and transparent service. We strive to create a reliable platform that fully complies with international standards and legal requirements. By using our service, you agree to abide by the rules outlined below.
Legal information: (hereinafter referred to as "The Change Solutions Inc.", "we", "us", "our", or "the service"), is registered in the Republic of Panama, registration number: .

1. General Provisions

  1. 1.1. These Rules govern the relationship between the user and the service in the context of providing currency exchange services through the website, application programming interface (API), and other available services (hereinafter referred to as the "Services").
  2. 1.2. The use of the Services is permitted only with full and unconditional acceptance of these Rules. If you do not agree with these Rules, please refrain from using the Services or discontinue their use.
  3. 1.3. The user agrees to use the service only for lawful purposes and not to violate applicable laws.
  4. 1.4. We recommend that you carefully read these Rules before starting to use our Services. Your continued use indicates your agreement and commitment to comply with these Rules.
  5. 1.5. The service reserves the right to make changes to these Rules at any time. The updated version of the Rules is published on the website, and the user agrees to regularly check for updates.

2. User rights and warranties

  1. 2.1. By using our Services, you represent and warrant that: - You are at least 18 years old or have reached the age of majority according to the laws of your jurisdiction; - You are an individual, legal entity, or other organization with full legal capacity to enter into this agreement with the service; - You use the service exclusively for lawful purposes and do not engage in, encourage, or facilitate illegal activities; - You conduct transactions only with lawfully acquired funds that belong to you; - You do not use the service to transfer accounting records with third parties, except in cases explicitly provided for in an agreement with the service; - You are not a politically exposed person (PEP), or you agree to notify the service in case this status changes.
  2. 2.2. The definition of a "Politically Exposed Person" (PEP) includes: - Heads of state, heads of government, ministers, and their deputies; - Members of parliament and senior judicial bodies; - Members of the governing bodies of political parties; - Senior government officials and members of the management of state-owned enterprises; - Family members and close associates connected to the above-mentioned persons.
  3. 2.3. When using our services via API as a verified API partner and representing a corporation or any other legal entity, you warrant that: - You fully understand and accept responsibility for complying with these Terms regarding the use of the API on behalf of third parties; - You do not use our services to engage in or facilitate any illegal activities; - Your legal entity operates in accordance with applicable laws and the Anti-Money Laundering (AML) Policy; - You ensure proper storage of all information related to transactions (addresses, amounts, transaction hashes, IP addresses, and other data) and comply with legal requirements for protecting such data; - Upon our request, you provide all necessary information and cooperate in investigations of suspicious activity for the required period; - In case of suspected violation of the terms of use or suspicious activity, you agree to promptly provide the requested data; otherwise, API access may be suspended and information forwarded to the relevant authorities; - You actively cooperate with our team and law enforcement agencies to prevent and investigate illegal activities, including money laundering; - You take all reasonable measures to ensure that the use of the API and our services complies with laws and internal policies, including measures to prevent fraud and money laundering.
  4. 2.4. The service reserves the right to restrict or refuse services to users who do not meet the specified requirements.

3. Confidentiality

  1. 3.1. We pay special attention to protecting the privacy and personal data of our users and strictly comply with all applicable data protection standards and regulations.
  2. 3.2. All personal information provided by users is stored with a high level of security and is not shared with third parties without the explicit consent of the user, except as required by applicable law or necessary to fulfill our obligations.
  3. 3.3. By using our services, the user consents to the collection, processing, and storage of their personal data to the extent and for the purposes necessary to provide and improve the services, in accordance with our Privacy Policy.
  4. 3.4. We take all necessary technical and organizational measures to protect personal data from unauthorized access, loss, alteration, or disclosure.

4. Client Acceptance Policy (CAP)

  1. 4.1. By accessing and using the services, each user guarantees that they are not a citizen or resident of, nor under the control of persons from, the following jurisdictions: - Cuba, Democratic Republic of Congo, Japan, Iran, Iraq, North Korea, South Sudan, Sudan, Syria, Zimbabwe, Spain, France, Germany, Malta, Lithuania, Netherlands, Canada, United Kingdom, Hong Kong, Singapore, Russian-occupied regions of Ukraine (Crimea, Sevastopol, Donetsk, Luhansk, Kherson, and Zaporizhzhia), the USA and all its territories (including Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and the US Virgin Islands), as well as other countries subject to sanctions lists by the UN, OFAC, and similar authorities; - Any jurisdiction where crypto asset transactions are prohibited or use of the service would be illegal.
  2. 4.2. Users are prohibited from accessing and using the service from the listed jurisdictions. The service reserves the right to restrict or block user accounts from these jurisdictions without prior notice.
  3. 4.3. The service may update the list of prohibited jurisdictions at any time without notice. Users are responsible for monitoring the current list and must immediately cease using the service if their jurisdiction is added to the prohibited list.

5. Limitation of liability

  1. 5.1. The use of the services of The Change Solutions Inc., registered in the Republic of Panama (registration number: 155769047), involves certain financial and technological risks. All operations and actions carried out through our services are done at your own risk.
  2. 5.2. The Change Solutions Inc., including its owners, directors, officers, employees, and agents, shall not be liable for any losses, including direct, indirect, incidental, punitive damages, lost profits, data loss, or other financial damages that may arise from the use or inability to use our services.
  3. 5.3. We do not guarantee the continuous, error-free, or secure operation of the services and are not responsible for any technical failures, delays, or errors caused by third-party actions, system malfunctions, or other circumstances beyond our control.
  4. 5.4. The Change Solutions Inc. is not responsible for actions of third parties, including unauthorized access to your accounts or digital assets.
  5. 5.5. All services are provided "as is" without any explicit or implied warranties, including but not limited to warranties of merchantability and fitness for a particular purpose.
  6. 5.6. This limitation of liability applies regardless of the legal basis of claims (contract, tort, strict liability, etc.) and even if The Change Solutions Inc. has been informed of the possibility of such damages.

6. Return and Refund Policy

  1. 6.1. Cryptocurrencies, tokens, and digital assets by their nature are irreversible, and their rates are subject to high volatility and market fluctuations. The Change Solutions Inc. (hereinafter referred to as the "Service") is not responsible for currency or market risks associated with the use of our services. All exchange operations are considered final and irreversible upon completion.
  2. 6.2. The responsibility for the accuracy of the transaction details provided lies entirely with the user. The Service is not liable for consequences caused by errors in the submitted data.
  3. 6.3. Unsupported coins, tokens, or protocols stored in wallets not linked to an order cannot be returned. Decisions regarding such funds are made by the Service on a case-by-case basis and are final.
  4. 6.4. The Service accepts only one deposit per unique transaction identifier (TXID). In case of deposits made for more than one deposit under a single TXID, the user must contact support for consideration of a refund.
  5. 6.5. Minimum and maximum deposit amounts depend on the chosen currency and may change. Current limits are available in the exchange form on the website. Transactions that do not meet the minimum requirements will not be processed and will remain on the balance until conditions are met. Deals exceeding maximum limits may be refunded fully or partially.
  6. 6.6. Deposits credited to addresses not associated with an active order are considered unspecified and are stored in the system. If the transaction cannot be completed, the funds remain in the system, and the Service attempts to contact the user to return the funds. If contact cannot be made, the user must independently contact support providing confirming data (TXID, addresses, amount, etc.).
  7. 6.7. Refunds are made exclusively to the original deposit address determined by blockchain data. In exceptional cases, refunds may be made to a different address, but only after approval by the Service management and for security reasons.
  8. 6.8. The user undertakes to keep information related to the deposit (TXID, wallet addresses) and use reliable wallet providers to ensure the possibility of receiving a refund. The Service is not responsible for the loss of funds if the user cannot access refunded funds after their correct transfer to the original address.
  9. 6.9. If the exchange cannot be completed, the user has the right to request a refund within 30 calendar days from the date of the order. After this period and in the absence of a request, the refund is considered impossible, and the Service is released from obligations to store and return such funds. This period does not apply to cases where the refund is impossible before the completion of procedures under anti-money laundering legislation (AML) — in such cases, funds are held until the completion of the relevant checks.
  10. 6.10. When refunding funds, a fee is withheld as provided in the Service's fee structure (https://thechange.ltd/commissions), including transaction processing costs.

7. Applicable law and dispute resolution

  1. 7.1. These Terms shall be governed by and construed in accordance with the laws of the Republic of Panama.
  2. 7.2. The User irrevocably agrees that any claim, action or proceeding arising out of these Terms or in connection with the use of the Service shall be brought exclusively in the courts of the Republic of Panama, unless the dispute is subject to binding arbitration.